REFUND POLICY

A LEGAL DISCLAIMER

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

REFUND POLICY - THE BASICS

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

WHAT TO INCLUDE IN THE REFUND POLICY

At Salon D'Artificiel, we value our subscribers and strive to provide excellent service. This "Refund Policy" outlines the circumstances under which we may issue refunds for magazine subscription purchases made through our website or other platforms.

1. Eligibility for Refunds:

a. Billing Errors: If you have been charged for a subscription in error (e.g., duplicate charges, incorrect subscription type), please contact us at info@salondartificiel.ai within 7 days of the billing date. We will investigate and, if a billing error is confirmed, issue a refund for the erroneous charge.

b. Cancellation within 7 Days: Subscribers may request a full refund of their subscription fee if they cancel their subscription within 7 days of the initial purchase date, provided they have not accessed any digital content or received any print magazines during this period.

2. Refund Procedure:

To request a refund under the eligible conditions mentioned above, please follow these steps:

a. Send an email to info@salondartificiel.ai with the subject line "Refund Request."

b. In the email, provide the following details:

Your full name
Email address associated with the subscription
Subscription purchase date
Reason for the refund request
Any additional relevant information

c. Our customer support team will review your request and respond within a reasonable timeframe. If your request is approved, we will process the refund using the original payment method.

3. Refund Timeframe:

Refunds, when approved, will be processed promptly. Please allow up to [X] business days for the refunded amount to appear in your account, depending on your payment provider's processing time.

4. Non-Refundable Situations:

a. Expired Subscriptions: We do not offer refunds for subscriptions that have already expired or have been canceled after the initial 7-day period.

b. Accessed Content: If you have accessed any digital content or received print magazines as part of your subscription, you are not eligible for a refund, except in cases of billing errors.

5. Contact Information:

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at info@salondartificiel.ai. We are here to help you with any concerns you may have.

Salon D'Artificiel appreciates your understanding of our refund policy. We aim to provide a fair and transparent process for refund requests to ensure the satisfaction of our valued subscribers.

Sincerely,

Salon D'Artificiel Magazine

Effective Date: February 2, 2024